Process digitalization is changing the way customer service is perceived. In fact, paper catalogs are no longer enough for customers, as they involve twice as much work to find part numbers and products must be ordered by phone calls. Why?
There are several reasons, but one of the most significant involves the advent of the Internet, which has speeded up activities and made business processes easier.
For this reason, today as never before, companies should definitely be able to stand out from their competitors by providing their customers with fast, effective and efficient after-sales service. To achieve this, interactive 3D parts catalogs are the perfect solution.
3D parts catalogs: the main benefits
The 3D parts catalog provides a three-dimensional view of a piece of machinery: the machine can be rotated, viewed from different angles and divided into various components, allowing the user to inspect them individually or as a group.
Selecting the desired spare part is simple and intuitive. Since the catalog is more realistic, it shows the part as it would appear in reality facilitating its consultation.
The direct benefits of a 3D parts catalog can be summarized as follows:
- Customers won’t waste time while searching for spare parts;
- The company receives error-free parts orders quickly;
- It helps create a better perception of the after-sales service, increasing customer loyalty.
3D parts catalogs are definitely a very useful tool for those who work in the after-sales department and want to stay up-to-date. For this reason, Components Engine offers its customers the possibility to create not only parts catalogs in 2D and PDF format but also in 3D, by first analyzing the needs of each company and advising on what may be the best solution.
If you want to learn more about the 3D parts catalogs made with Components Engine, don’t miss our next article!
