Do you need to assign a service ticket to a technician, but just the idea of registering a product’s serial number drives you crazy? We admit that it can be a long and time-consuming process if you don’t adopt the appropriate tool.
Components Engine Claims is the platform to manage maintenance and warranty interventions. This allows you to register your product and assign a service ticket to technicians quickly and easily.
But let’s start from the beginning, what do we mean by service ticket?
A ticket is a request made by a customer when a product has a problem, such as damage or defect.
This tool gives you the ability to handle customer claims promptly, thus increasing customer satisfaction, allowing the company to improve operational efficiency and reduce waste of time.
Once a ticket has been opened, the technician is required to perform one or more tasks.
Registering a serial number, how?
With new intuitive dashboards and reports that can be configured as needed, the administrator can:
• register the serial number and associate it with the relevant technician;
• view all the interventions done on a product at any time;
• check the progress, mean time to repair, and costs of the interventions carried out.
All this via a single online portal, that reduces paper use, avoids data entry, and improves the overview on product history.
If you want to know why you should choose Components Engine Claims, read the article “The intervention report becomes electronic!“.