Performing analysis is one of the fundamental activities for any company: reading and analyzing data allows you to understand how a given production strategy is performing and figure out how to improve it.
Given the importance of having reliable and correct data in order to make thoughtful decisions in uncertain situations, Components Engine has included a real-time Statistics section in its Claims portal to manage maintenance and warranty interventions.
Thanks to statistics updated in real time, the administrator will be able to perform analyses on technician workloads and on interventions per customer, type, brand, average time of intervention and failure resolution, and on the origin of the most frequent faults.
Statistics enable you to monitor the performance of your products and receive real-time reports on the replaced spare parts and information on your customers and service network. Thanks to tailor-made charts, you can receive useful information on the cause of each problem with the aim of modifying your business strategy and thus finding the right solution.
Thanks to its multiple features, Components Engine Claims simplifies the management of technical interventions by also allowing you to automatically and quickly calculate the technician’s exact refund amount. If you want to find out more about how the Labour time section of Components Engine Claims works, read the related article
