COMPONENTS ENGINE
YOUR AFTER SALES
SOLUTION
Our solutions are designed to improve your customer experience, simplify your service management processes and increase your after-sales profitability.
Request infoCOMPONENTS ENGINE
YOUR AFTER SALES
SOLUTION
Our solutions are designed to improve your customer experience, simplify your service management processes and increase your after-sales proficiency.
Request infoComponents Engine Experience
Components Engine IPC
The all-in-one software for creating, upddating and publishing interactive 2D and 3D spare parts catalogues.
Components Engine Claims
The online daily service report integrated with the spare parts portal.
Components Engine Plus
The service portal for sharing documentation and information with customers, dealers and service centres.
Integration Landscape
The turnkey service for integrating our products with company IT system (ERP, CRM, e-commerce).Aftersales Specialists
Thanks to its constantly updated R&D department constantemente actualizado, Components Engine can meet the requirements of the most demanding companies by developing custom functionalities. Components Engine is the ideal solution to:
Maximize the efficiency of the after-sales department;
Increase parts sales turnover;
Improve customer satisfaction;
Differentiate yourself from the competition.
Components Engine Experience
Create
In a few simple steps you can import different drawing formats, vector and raster, 2D and 3D, make them interactive and link them to the BOM data.
Publish
With this software, you can publish the catalogue online, offline and create unlimited graphic layouts for printing it either on paper or PDF.
Search
Thanks to the search filters, finding your product, adding parts to the cart and consulting the related documentation takes no time at all.
Order
The Components Engine IPC is a complete spare parts sales system that maximizes profits by reducing errors in order management.
Product
Registration
After registering a serial number, you can assign a service ticket to a technician and monitor its progress at any time.
Intervention
history
At any time you can view the list and the details of all the interventions carried out on all the products purchased by a customer.
Refunds
Calculation
For each technical intervention you can add materials used, travelling expenses and duration of the intervention in order to calculate the refund.
Statistics
Consultation
Thanks to tailor-made charts you can receive useful information on the cause of each problem with the aim to find the right solution.
Process
Optimization
The company can make all the documents that usually reside on different systems available to its sales network in a single environment.
Customer
Experience
Customers can access a area where they can interact with the company in a simplified way, thanks to the chat and the request form.
Profile
Management
Users can log in, have a safe access to the documents and manage their data in full compliance with the latest privacy regulations.
Data
Synchronization
It is possible to have a real-time update of data and documents coming from other systems used by the company (management, ERP, etc.).
Single sign-on
This feature requires providing credentials in the company infrastructure to access Components Engine resources without having to re-login.
E-commerce
The parts catalogue can be integrated with the company’s e-commerce system. This prevents delayed shipments and out-of-stock orders.
Database
The real-time integration that allows the exchange of data between Components Engine and the company’s ERP system (price, quantity, etc.).
Technologies
The synchronization between Components Engine and the company’s IT systems can be done directly through calls to web services and APIs.
Articles
The evolution of the After Sales service never stops!
With a team of professionals working tirelessly to seek new solutions and meet even the most demanding requirements, the evolution of the after-sales service will never stop!
The Evolution of the After-Sales Service – Claims
Components Engine Claims, the portal for managing maintenance and warranty claims, is the fourth step to run up the ladder of evolution of the after-sales service.
The Evolution of the After-Sales Service – Plus
Components Engine Plus is the third step in the evolution of the aftersales service. Indeed, after the 2D and 3D catalogs, providing customers and sales networks with a space where they can find all technical and sales documentation quickly and easily is fundamental.
The Evolution of the After-Sales Service – The 3D Parts Catalog
The 3D parts catalog is the second step in the evolution of the aftersales service. Indeed, besides providing the user with a more engaging browsing experience, it saves the company a lot of time, as exploded drawings of each product are no longer needed.
The Evolution of the After-Sales Service – The 2D Parts Catalog
The 2D parts catalog is a vital tool for customers who want to order parts easily, conveniently, and quickly and to reduce machine downtime.
The User Registration Form
The User Registration Module is the new and exclusive feature of Components Engine, thanks to which you can customise your interactive spare parts catalogue quickly and immediately.