Interactive Parts Catalog
Interactive Parts Catalog improve customer experience, simplify the service management processes and increase the after-sales profitability.
Interactive Parts Catalog, Components Engine Experience
Thanks to its constantly updated R&D department, Components Engine can meet the requirements of the most demanding companies by developing custom functionalities.
Interactive Parts Catalog, After Sales Specialists
Components Engine is the ideal solution to: Maximize the efficiency of the after-sales department;Increase parts sales turnover; Improve customer satisfaction; Differentiate yourself from the competition.
Components Engine Experience
Components Engine IPCThe all-in-one software for creating, upddating and publishing interactive 2D and 3D spare parts catalogues.
Components Engine ClaimsThe online daily service report integrated with the spare parts portal.
Components Engine PlusThe service portal for sharing documentation and information with customers, dealers and service centres.
Integration LandscapeThe turnkey service for integrating our products with company IT system (ERP, CRM, e-commerce).
Thanks to its constantly updated R&D department constantemente actualizado, Components Engine can meet the requirements of the most demanding companies by developing custom functionalities. Components Engine is the ideal solution to:
Maximize the efficiency of the after-sales department;
Increase parts sales turnover;
Improve customer satisfaction;
Differentiate yourself from the competition.
Components Engine Experience
In a few simple steps you can import different drawing formats, vector and raster, 2D and 3D, make them interactive and link them to the BOM data.
With this software, you can publish the catalogue online, offline and create unlimited graphic layouts for printing it either on paper or PDF.
Thanks to the search filters, finding your product, adding parts to the cart and consulting the related documentation takes no time at all.
The Components Engine IPC is a complete spare parts sales system that maximizes profits by reducing errors in order management.
After registering a serial number, you can assign a service ticket to a technician and monitor its progress at any time.
At any time you can view the list and the details of all the interventions carried out on all the products purchased by a customer.
For each technical intervention you can add materials used, travelling expenses and duration of the intervention in order to calculate the refund.
Thanks to tailor-made charts you can receive useful information on the cause of each problem with the aim to find the right solution.
The company can make all the documents that usually reside on different systems available to its sales network in a single environment.
Customers can access a area where they can interact with the company in a simplified way, thanks to the chat and the request form.
Users can log in, have a safe access to the documents and manage their data in full compliance with the latest privacy regulations.
It is possible to have a real-time update of data and documents coming from other systems used by the company (management, ERP, etc.).
This feature requires providing credentials in the company infrastructure to access Components Engine resources without having to re-login.
The parts catalogue can be integrated with the company’s e-commerce system. This prevents delayed shipments and out-of-stock orders.
The real-time integration that allows the exchange of data between Components Engine and the company’s ERP system (price, quantity, etc.).
The synchronization between Components Engine and the company’s IT systems can be done directly through calls to web services and APIs.
With a team of professionals working tirelessly to seek new solutions and meet even the most demanding requirements, the evolution of the after-sales service will never stop!
Components Engine Claims, the portal for managing maintenance and warranty claims, is the fourth step to run up the ladder of evolution of the after-sales service.
Components Engine Plus is the third step in the evolution of the aftersales service. Indeed, after the 2D and 3D catalogs, providing customers and sales networks with a space where they can find all technical and sales documentation quickly and easily is fundamental.
The 3D parts catalog is the second step in the evolution of the aftersales service. Indeed, besides providing the user with a more engaging browsing experience, it saves the company a lot of time, as exploded drawings of each product are no longer needed.
The 2D parts catalog is a vital tool for customers who want to order parts easily, conveniently, and quickly and to reduce machine downtime.
The User Registration Module is the new and exclusive feature of Components Engine, thanks to which you can customise your interactive spare parts catalogue quickly and immediately.