Interactive Parts Catalog

Interactive Parts Catalog improve customer experience, simplify the service management processes and increase the after-sales profitability.

Interactive Parts Catalog, Components Engine Experience

Thanks to its constantly updated R&D department, Components Engine can meet the requirements of the most demanding companies by developing custom functionalities.

Interactive Parts Catalog, After Sales Specialists

Components Engine is the ideal solution to: Maximize the efficiency of the after-sales department;Increase parts sales turnover; Improve customer satisfaction; Differentiate yourself from the competition.

COMPONENTS ENGINE
YOUR AFTER SALES
SOLUTION

Our solutions are designed to improve your customer experience, simplify your service management processes and increase your after-sales profitability.

Request info

COMPONENTS ENGINE
YOUR AFTER SALES
SOLUTION

Our solutions are designed to improve your customer experience, simplify your service management processes and increase your after-sales proficiency.

Request info

Components Engine Experience

components-engine-ipc

Components Engine IPC

The all-in-one software for creating, upddating and publishing interactive 2D and 3D spare parts catalogues.

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Components Engine Claims

The online daily service report integrated with the spare parts portal.

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Components Engine Plus

The service portal for sharing documentation and information with customers, dealers and service centres.
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Integration Landscape

The turnkey service for integrating our products with company IT system (ERP, CRM, e-commerce).

Aftersales Specialists

Thanks to its constantly updated R&D department constantemente actualizado, Components Engine can meet the requirements of the most demanding companies by developing custom functionalities. Components Engine is the ideal solution to:
maximize

Maximize the efficiency of the after-sales department;

increase

Increase parts sales turnover;

improve

Improve customer satisfaction;

differentiate

Differentiate yourself from the competition.

Components Engine Experience

Interactive Parts Catalog

Create

In a few simple steps you can import different drawing formats, vector and raster, 2D and 3D, make them interactive and link them to the BOM data.

Interactive Parts Catalog

Publish

With this software, you can publish the catalogue online, offline and create unlimited graphic layouts for printing it either on paper or PDF.

Interactive Parts Catalog

Search

Thanks to the search filters, finding your product, adding parts to the cart and consulting the related documentation takes no time at all.

Interactive Parts Catalog

Order

The Components Engine IPC is a complete spare parts sales system that maximizes profits by reducing errors in order management.

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Product
Registration

After registering a serial number, you can assign a service ticket to a technician and monitor its progress at any time.

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Intervention
history

At any time you can view the list and the details of all the interventions carried out on all the products purchased by a customer.

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Refunds
Calculation

For each technical intervention you can add materials used, travelling expenses and duration of the intervention in order to calculate the refund.

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Statistics
Consultation

Thanks to tailor-made charts you can receive useful information on the cause of each problem with the aim to find the right solution.

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Process
Optimization

The company can make all the documents that usually reside on different systems available to its sales network in a single environment.

plus

Customer
Experience

Customers can access a area where they can interact with the company in a simplified way, thanks to the chat and the request form.

plus

Profile
Management

Users can log in, have a safe access to the documents and manage their data in full compliance with the latest privacy regulations.

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Data
Synchronization

It is possible to have a real-time update of data and documents coming from other systems used by the company (management, ERP, etc.).

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Single sign-on

This feature requires providing credentials in the company infrastructure to access Components Engine resources without having to re-login.

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E-commerce

The parts catalogue can be integrated with the company’s e-commerce system. This prevents delayed shipments and out-of-stock orders.

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Database

The real-time integration that allows the exchange of data between Components Engine and the company’s ERP system (price, quantity, etc.).

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Technologies

The synchronization between Components Engine and the company’s IT systems can be done directly through calls to web services and APIs.

Articles

Components Engine Plus

The Evolution of the After-Sales Service – Plus

Components Engine Plus is the third step in the evolution of the aftersales service. Indeed, after the 2D and 3D catalogs, providing customers and sales networks with a space where they can find all technical and sales documentation quickly and easily is fundamental.

User Registration

The User Registration Form

The User Registration Module is the new and exclusive feature of Components Engine, thanks to which you can customise your interactive spare parts catalogue quickly and immediately.

Request Info

For further information regarding Components Engine, please do not hesitate to contact us. We will respond to your inquiry as soon as possible.